Storm Damage Emergency - Bitterne Park

When storms hit Southampton, aerials take a battering. This customer's aerial was hanging off their chimney on Cup Final morning. Sky couldn't help for a week. I was there within an hour, new aerial installed and tested before kick-off. That's what local service means - being there when people need you most.

The Challenge

Saturday morning, FA Cup Final day, and Mr Thompson called me at 8am. The previous night's storm had left their aerial hanging by its cable, swinging against their chimney. They'd tried Sky, tried two national companies - nobody could come for at least a week. His grandkids were coming over to watch the match.

Living locally, I knew how bad the storms had been. Half of Southampton probably had aerial problems, but this was exactly why I keep Saturdays available for emergencies. When your TV fails on the biggest match of the year, you need someone who understands the urgency.

Aerial completely detached and dangerous
Cup Final starting in 4 hours
Family gathering planned around the match
Other companies quoting 1-week wait minimum
Elderly couple unable to fix it themselves
Potential damage to roof from swinging aerial

My Solution

I arrived within 45 minutes with everything needed. The old aerial was beyond repair - bracket corroded, cable damaged, and the aerial itself bent. I safely removed the dangerous hanging equipment, installed a new high-gain aerial with weatherproof bracket, and ran new cable to prevent future storm damage.

The job took 90 minutes total. I made sure to test every TV in the house and even helped Mr Thompson retune his recorder so he wouldn't miss anything. By 11am, they had perfect reception on all channels, ready for the pre-match build-up.

Emergency response within 45 minutes
Complete old aerial safe removal
New heavy-duty bracket installed
High-gain aerial for better signal
New weatherproof cable throughout
All TVs tested and retuned

The Result

The Thompsons watched the Cup Final with their grandchildren as planned. More importantly, they now have my number for any future problems. They've since recommended me to six neighbors who also had storm damage. This is what separates me from the big companies - I live here, I understand the urgency, and I'm available when you need me.

Mrs Thompson sent me a lovely thank you card saying I 'saved Cup Final day.' That's what this job is really about - not just fixing aerials, but making sure people don't miss the moments that matter to them. Storm or shine, match day or Christmas Day, where I can help, I will.